Help & FAQ
Payments
What Payment Methods Do You Accept?
We accept Visa, MasterCard, American Express, Discover, PayPal. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. All pricing is listed in Philippine Peso.
Why Is My Card Being Declined When I Place An Order?
The billing address you are using may not match the billing address tied to your card. Please be sure to check that the billing address is correct and try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter.
Do You Offer Bulk Pricing?
Please email info@scenti.shop with the details of your order and our team will look into your request.
Shipping
How Much Does Shipping Cost?
We offer free ground shipping on orders over P3000 shipping within Metro Manila, Philippines. Furniture items are excluded from free shipping and have a shipping fee based on price and/or quantity. Shipping rates for orders under P3000, international orders, and expedited orders will be calculated based on the order total and the destination address.
When Can I Expect My Order To Arrive?
Due to increased order volume, there may be a delay in processing and/or shipping your order. Thank you for your patience.
Orders are processed and delivered Monday through Friday, excluding holidays. Most orders ship from our warehouse in Manila, PH.
If your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.
Please allow an additional 7–10 days for your order to be processed and shipped.
Framed art prints will ship in 4-6 weeks. Orders containing framed art prints will be held until the framed art prints are ready to ship.
Do You Offer International Shipping?
We offer FedEx international shipping across the globe for most products – simply enter your destination country during check out. Scenti is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note that even with these shipping methods, transit times may vary due to customs delays.
Orders
How Do I Find Out The Status Of My Order?
You can check your order status by visiting your order history under My Account, or please feel free to email our customer care team at info@scenti.shop.
Can I Cancel Or Modify My Order?
Once an order is placed, it is unable to be cancelled or modified.
How Should I Report A Missing Item / Damaged Or Defective Item From My Order?
Please report any damaged or missing items to info@scenti.shop within 7 days of delivery.
Returns & Exchanges
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Only regular priced items may be refunded. Sale items cannot be refunded.
What Is Your Return Policy?
Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned. Personalized orders are non-refundable once your order is placed. Framed art prints are final sale and cannot be returned. Personalized Printed items are all final sale.
If you wish to return an item that was gifted to you, please contact info@scenti.shop.
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.
How Do I Return An Item?
1. Make sure that your order qualifies
Unused and unopened products may be returned within 30 days of receipt. Personalized orders, framed art prints, and items marked final sale are not eligible for returns.
2. Return your order and packing slip. Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.
3. Await credit
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact info@scenti.shop.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do You Offer Exchanges?
We do not offer exchanges at this time, but we will always try to be as accommodating as we can.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need More Help?
Email us at INFO@SCENTI.SHOP